We are Problem Solvers
At Hostinger, problem-solving is not just a skill—it's a culture that empowers both our team and customers to thrive online.
WHAT IS A PROBLEM SOLVER?
It's a 9 month initiative to sharpen our problem-solving skills in the whole product department, focus on what matters, and create a bigger impact—faster and with more fun.
Our goal in a game is to have as many employees living in 4 Strategist, 5 Innovator, 6 Ninja islands as possible. And after the game, continue embracing the problem solver mindset and fostering this skill growth.
Everything is about your mindset!
No additional day-to-day activities for team members. Train your problem solver muscle, remember to recognize your colleagues who show problem solver attitude, skills, or mastery in it by giving a dot.
Highlight on this skill/quality for managers - notice, develop, and help people grow.
HOW IT WORKS
MAY
Start!
AUGUST
MARCH
NOVEMBER
Navigators compass - session to evaluate/re-evaluate.
Navigators compass - session to evaluate/re-evaluate.
End of the quest!
PRODUCT DEPARMENT MANAGERS
PRODUCT DEPARMENT EMPLOYEES
EVERYONE
Usual hands-on job with shifted attitude towards problem-solver skills growth
Usual meaningful conversations with managers during 1on1's, this time more focused on how to level up their problem solver skills
Give dots for colleagues for problem solver attitude or coaching how to be a better problem solver
Give dots for praise or as a push for improvement whenever you notice it:
for problem solvers - to tell how good they are or how they can improve themselves
for coaches - to give appreciation for their guidance or tell how they can help others even more to become better problem solvers
DURING THE WHOLE QUEST:
The last navigators compass - session to evaluate/re-evaluate.
Initial navigators compass session and managers onboarding
Meaningful conversations with team & individual members
Creating space within the team for natural problem solver skills growth
Active participation in the coaches community
Navigators compass session to evaluate team members once every 3 months
Give dots for problem solver attitude witness
CORE SKILLS
Customer Obsession
Every challenge is an opportunity to enhance customer experience and help them achieve success online.
Agility & Adaptability
Stay open to change, quickly adjust to new situations, and embrace innovation.
Ownership & Accountability
Take initiative and responsibility, ensuring problems are fully resolved, not just patched.
Collaboration & Knowledge Sharing
Work as a team to learn from each other and contribute to a shared knowledge base. Care about other teams' success and progress.
Data-Driven Decision-Making
Use analytics, customer feedback, and internal knowledge to make well-informed choices.
Continuous Improvement
Strive to refine processes, remove inefficiencies, and always look for ways to do better.
